Facilitation is the art of working with a group of individuals to share ideas in a learning environment to meet stated goals.
Sonia has been facilitating and training adult learners for nearly twenty-five years. She understand the adult learner’s unique needs in a learning environment. She knows that each individual brings their personal field of experiences with them and those experiences enhance the learning of the individual and the group.
Training and Facilitation are two different things, yet if learning is approached with a facilitation mindset each individual participant can become a part of the learning and teaching process. Such an outlook creates a more engaging environment and creates better long-term retention.
Facilitation and Training topics
(If you don’t see an area you are interested in or in need of, please Contact Sonia, additional topics or subsets of these topics can be developed to meet your organization’s specific and unique needs).
Team building
Creating a Team Culture
Creative Problem Solving
Conflict Resolution
Dealing with difficult people
Decision Making
Time Management
Delegation
Goal Setting
Job Advancement
Resume Writing
Interview Skills
Interviewing for Leaders
Influential Leadership
Stress Management
Customer Service
Presentation Skills for non-trainers
Improving our presentation skills
Motivating team members
Consensus Building
Personal Networking
Personal mission statements
Communication skills
Listening skills
Giving and receiving feedback
Creating, Writing, and delivering evaluations
Working with different Generations
Sample Training/Facilitation outline
- I like to use a lot of images/quotes to help make my trainings interesting and help bring points home.
- All activities will be geared to the level of participant—all with training objectives behind them.
- Engagement is a big part of my adult learning concept.
- This training session could be broken into two half days, or into two hour segments.
Conflict Management
Full-Day (6.5 hours)
Welcome (5)
Introduction of training and of training participants with intro question or activity (30)
An activity meant to take the temperature of the group, where they are with the topic, what they know, questions they have, how prepared they are for the session, might be an activity that will highlight the topic, etc.
Introduction of Conflict Management (90)
What is conflict?
How to find out what is the real problem?
Causes of team conflict
Attitudes to dissolve conflict (with examples and short activities)
15 minute break
How to deal with difficult people
How to separate people from problems/conflicts
The importance of focusing on interests (maybe reframing, too)
Consensus Guidelines and Procedures
Listening the forgotten skill (45)
Self-scoring Listening quiz
Listening practice with techniques in small groups
Lunch (60)
Welcome back, short review of morning material (5)
Review of Basic Human Communication (45)
Verbal and Non-verbal communication (body language and a short discussion of written communication would be covered here)
Creating a Conflict Resolution meeting (45)
Steps for a Conflict Resolution meeting
Practice Conflict Resolution meeting
Giving and Receiving Feedback (45)
What is Feedback?
What good feedback does?
Corrective Feedback
Steps for Giving and Receiving Feedback with explanations
15 minute Break
Feedback Cont’d (60)
Toothpaste Confidence activity (Is it kind? Is it true? Is it necessary?)
Practice Giving and Receiving Feedback in three person round robin groups (great if we had actually scenarios)
Debrief Giving and Receiving practice
Final questions/thoughts (15)
Conclusion with take-a-ways from training participants
Thank you and good byes
Jim Trebbin, Dean of the ICA, at Metropolitan Community College says,
“Sonia insights and understanding of teamwork are second to none. Her classes and teaching style make people sit up and pay attention.”
Company’s and Organizations Sonia has done Training and Facilitation for,
AIM Institute
Omaha Public Schools
Concord Mediation Center
Nebraska Workforce Development
Fashion Cleaners
Professional Veterinary Product, Ltd.
Douglas County Conciliation Court
| Nebraska Arts CouncilMidwest GeriatricsWB Innovations |
Creighton University Business Institute
OIOATA-Omaha Chapter National Nursing honor sorority
Metropolitan Community College
Nebraska Shakespeare
ASTD-Nebraska (American Society of Training and Development)
SOCAP (Society of Consumer Affairs Professionals)
N.A.M. (Non-profit Association of the Midlands)
Union Pacific Railroad
For more information or questions regarding facilitation and training contact me to discuss your organization’s needs.
Sonia Keffer 